Shopify Integration
AI customer support for your Shopify store
Shopify store visitors want instant answers about products, shipping, returns, and sizing. LaunchChat gives them AI-powered responses from your store's documentation — no Shopify app installation required.
IntegrationPage.whyAddChatbot
Shopify is the leading e-commerce platform, powering millions of online stores. Customer support is critical for conversion — unanswered questions mean lost sales. LaunchChat provides instant AI answers to common product and policy questions, reducing support tickets and increasing conversion rates.
IntegrationPage.features
No Shopify app required
Add LaunchChat to your Shopify store via custom script in your theme. No app store listing, no monthly app fees stacking up, no code conflicts with other installed apps.
Product and policy answers
Train the AI on your product documentation, shipping policies, return procedures, FAQ, and sizing guides. It answers from your actual content with citations.
Conversion-boosting responses
Instant answers to pre-purchase questions like 'Does this come in blue?' or 'What's your return policy?' mean fewer abandoned carts and more completed orders.
Works with all Shopify themes
Compatible with Shopify's Online Store 2.0 themes, vintage themes, and custom themes. The widget loads asynchronously and won't affect your store's performance.
IntegrationPage.whyChooseLaunchChat
- No Shopify app installation or monthly app fees
- Instant answers to product and policy questions boost conversions
- Works with all Shopify themes and Shopify Plus
- Knowledge gap tracking reveals what product info is missing
IntegrationPage.howToAdd
Get your widget ID
Create a free LaunchChat account and connect your store's documentation: product guides, shipping policies, FAQ pages, and sizing charts.
Add code to Shopify theme
In your Shopify admin, go to Online Store → Themes → Edit Code. Open theme.liquid and paste the 2-line embed code before the closing </body> tag.
Test on your store
Visit your Shopify store and verify the widget appears. Test by asking product questions. Customize colors and position from the LaunchChat dashboard.
Monitor and optimize
Track which product questions get asked most, monitor deflection rates, and use knowledge gap data to improve your product documentation.
IntegrationPage.embedCode
<!-- In Shopify admin: Online Store → Themes → Edit Code -->
<!-- Open theme.liquid, add before </body> -->
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Add to your theme.liquid file. This applies the widget to all pages in your Shopify store.
<!-- Customize to match your Shopify theme -->
<script>
window.NotionSupportConfig = {
widgetId: 'YOUR_WIDGET_ID',
primaryColor: '#000000', // Match your brand color
position: 'bottom-right',
greeting: 'Hi! Have a question about our products?'
};
</script>
<script src="https://launchchat.dev/widget.js" async></script>Customize the widget's color to match your Shopify store's branding. Set a product-focused greeting message.
<!-- Shopify Plus: Add to checkout.liquid -->
<script>
window.NotionSupportConfig = {
widgetId: 'YOUR_WIDGET_ID',
greeting: 'Questions about your order?'
};
</script>
<script src="https://launchchat.dev/widget.js" async></script>Shopify Plus merchants can add the widget to checkout.liquid for post-purchase support. Only available on Shopify Plus.
IntegrationPage.faq
Do I need to install a Shopify app?
No. LaunchChat works by embedding 2 lines of JavaScript in your Shopify theme — no app installation needed. This means no monthly app fees, no code conflicts, and no dependency on the Shopify App Store review process.
Will it work with my Shopify theme?
Yes. LaunchChat works with all Shopify themes including Online Store 2.0, vintage themes, and custom themes. The widget loads asynchronously and won't interfere with your theme's functionality.
Can it answer product-specific questions?
Yes. If you add your product documentation, sizing guides, and specifications as data sources, the AI can answer detailed product questions. It only answers from your indexed content, so responses are always accurate.
Does it work with Shopify Plus?
Yes. LaunchChat works with Shopify Plus and can be added to checkout.liquid for post-purchase support. Standard Shopify stores can add it to their theme.liquid file.
How does it handle shipping and return questions?
Import your shipping policies, return procedures, and FAQ as data sources. The AI answers from your actual policies with citations, so customers get accurate information every time.
Will it slow down my Shopify store?
No. The widget is 3KB gzipped and loads asynchronously after your page content. It won't affect your Shopify store's loading speed or Core Web Vitals.