E-commerce Support Chatbot
AI support that sells while you sleep
Shoppers who can't find answers abandon carts. An AI support chatbot answers product questions, shipping policies, and return details instantly — turning hesitant browsers into confident buyers.
核心功能
Product question answers
Shoppers ask 'Is this waterproof?', 'What sizes are available?', or 'Does this come with a warranty?' and get instant answers from your product documentation. No more lost sales from unanswered questions.
Policy clarification
Shipping costs, return windows, exchange procedures — the chatbot explains your policies clearly and consistently, reducing both pre-sale hesitation and post-sale support tickets.
Multi-language selling
International customers get answers in their own language. Auto-detected support for 20+ languages means you can sell globally without hiring multilingual support staff.
Conversion insights
See what shoppers ask most before buying. Knowledge gap tracking reveals the product information missing from your listings — the exact details that cost you sales.
工作原理
Import your store documentation
Upload product specs, shipping policies, return procedures, size guides, and FAQ content. Connect Notion, crawl your existing FAQ page, or upload files. LaunchChat indexes everything.
Configure for shoppers
Set a shopping-friendly greeting like 'Questions about a product?', customize the widget colors to match your store theme, and position it for easy access during browsing.
Embed on your store
Add the widget to your product pages, checkout flow, or site-wide. Works with Shopify, WooCommerce, Magento, BigCommerce, or any custom store — just 2 lines of code.
Learn and optimize
Track which product questions come up most, identify gaps in your product descriptions, and watch conversion rates improve as you add the information shoppers actually need.
使用前 vs 使用后
| 功能 | 使用LaunchChat后 | 未使用 |
|---|---|---|
| Product questions | Instant answers from product docs, 24/7 | Email support — customer may abandon cart |
| Response time | Under 3 seconds, any time of day | Hours to days, business hours only |
| International shoppers | 20+ languages auto-detected | English-only or expensive translation team |
| Sales insights | Track what shoppers ask before buying | No visibility into pre-sale questions |
| Cost | $0.02-0.10 per conversation with BYOK | $15-25 per human-handled support ticket |
团队选择的理由
- Answer product questions instantly — even at 2 AM
- Reduce support tickets from repetitive policy questions
- Identify missing product info that costs you conversions
- Serve international customers in 20+ languages automatically
快速入门指南
<Script
id="launchchat-config"
strategy="afterInteractive"
dangerouslySetInnerHTML={{
__html: `window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };`
}}
/>
<Script
src="https://launchchat.dev/widget.js"
strategy="afterInteractive"
/>Add to your product page layout or store-wide for consistent support across all pages.
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Works with WooCommerce and any WordPress theme. Add via footer.php or a header/footer plugin.
<!-- Add before closing </body> tag -->
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Works on Shopify (via theme edit), BigCommerce, or any hosted platform that supports custom scripts.
常见问题
Does it work with Shopify?
Yes. Add the embed code to your Shopify theme via Online Store → Themes → Edit Code → theme.liquid (before </body>). The async script won't affect your store's performance or Core Web Vitals.
Can it answer questions about specific products?
Yes. Import your product descriptions, specs, and size guides. When a shopper asks 'Is this jacket true to size?', the chatbot retrieves the answer from your product documentation with a cited source.
What about order status questions?
LaunchChat answers from your documentation — it can explain your shipping policies, estimated delivery windows, and return procedures. For real-time order tracking, you'd need a custom integration with your order management system.
How does it handle questions during high-traffic sales events?
The AI handles unlimited concurrent conversations at no extra cost. During Black Friday or flash sales, every shopper gets instant answers — no queue, no wait, no overwhelmed support team.
Can I customize it to match my store's branding?
Yes. Set custom colors, position, greeting message, bot avatar, and placeholder text. The widget blends seamlessly with your store's design. Pro plans can remove LaunchChat branding entirely.
How do I know if it's helping sales?
Track the types of questions shoppers ask, monitor deflection rates, and compare support ticket volume before and after deployment. Many stores also see reduced cart abandonment when product questions are answered instantly.