Construido para SaaS Founders
Reduce support tickets by 60% without hiring
The same 20 questions make up 60-80% of your support volume. LaunchChat answers them instantly from your docs — with citations — so your team can focus on the complex issues that actually need a human.
Problemas que resolvemos
Support tickets grow linearly with users
AI deflects 40-60% of tickets from day one. The knowledge gap feedback loop pushes this to 65-80% within 3 months.
Hiring support staff is expensive
A support hire costs $40-60K/year. LaunchChat costs $229 once (lifetime) or $29/mo. AI resolves conversations for ~$0.02-0.10 each.
Support quality varies between agents
AI gives consistent, cited answers every time. No knowledge gaps between junior and senior agents. No bad days.
You don't know what docs are missing
Knowledge gap tracking aggregates unanswered questions by frequency and drafts suggested articles. Your content roadmap writes itself.
Cómo funciona
Connect your knowledge base
Link your Notion help center, crawl your docs website, or upload support articles. LaunchChat indexes everything and creates semantic embeddings for accurate retrieval.
Set your support policy
Configure confidence thresholds, escalation routing, required citations, and refusal messages. Different widgets can have different policies for different products or audiences.
Deploy across your product
Embed the widget on your marketing site, app dashboard, or help center. Two lines of code per page. The widget loads async and won't impact your Core Web Vitals.
Close the feedback loop
Review knowledge gaps weekly. The AI drafts suggested articles for the top unanswered questions. Publish them in Notion and the chatbot picks them up on the next sync cycle.
Todo lo que necesitas
Ticket Deflection Engine
The same 20 questions make up 60-80% of your support volume. LaunchChat answers them instantly with cited sources, deflecting 40-60% of tickets from day one.
Knowledge Gap Feedback Loop
Unanswered questions are aggregated by frequency. AI drafts suggested articles. Publish them and watch deflection rates climb to 65-80% within 3 months.
Conversation Analytics
Track deflection rate, average confidence, user satisfaction, and volume trends. Identify which docs get cited most and which topics generate the most escalations.
Configurable Escalation
Set confidence thresholds per widget. When the AI isn't sure, it collects the question and conversation context, then routes to your team's email or helpdesk.
Multi-Language Global Support
Auto-detects user language and responds in kind. 20+ languages supported. Serve your global user base without hiring multilingual support staff.
Cost-Effective at Scale
A support hire costs $40-60K/year. LaunchChat resolves conversations for $0.02-0.10 each with BYOK. The ROI is measurable from week one.
Qué obtienes
- 40-60% ticket deflection from day one
- Knowledge gap tracking with AI-drafted article suggestions
- Analytics dashboard — deflection rate, confidence, satisfaction
- Auto-escalation with full conversation context
- Multi-language support for global SaaS products
“We were drowning in 'How do I...' tickets. LaunchChat deflected 55% in the first week. After filling the knowledge gaps it identified, we're at 75% deflection. That's 3 fewer support hires we didn't need to make.”
— SaaS Founder, 5K+ Users
Precios
At $229 lifetime, LaunchChat pays for itself if it deflects just 10 tickets (vs $15-25 per human-handled ticket). BYOK users get unlimited conversations at API cost.
Ver todos los planesPreguntas Frecuentes
What deflection rate can I expect?
40-60% on day one with reasonable documentation coverage. After 3 months of using the knowledge gap feedback loop, most teams reach 65-80%. The remaining tickets are genuinely complex issues that need human judgment.
How does it integrate with our existing support stack?
LaunchChat's auto-escalation sends conversation context to your email. You can route these to your existing helpdesk (Zendesk, Intercom, Linear, etc.) via email forwarding or API integration.
Can we use it alongside our existing support tool?
Yes. Many teams use LaunchChat as the first line of defense — it handles the repetitive questions, and escalations flow into their existing helpdesk for human follow-up.
How do you measure deflection rate?
A conversation is 'deflected' when the AI answers with high confidence and the user doesn't escalate. The analytics dashboard tracks this automatically along with satisfaction ratings and confidence scores.
Can we have multiple widgets for different products?
Yes. Each widget can connect to a different knowledge base with its own confidence threshold, escalation settings, and branding. Manage them all from one dashboard.
What's the ROI calculation?
A human-handled ticket costs $15-25 on average. LaunchChat resolves conversations for $0.02-0.10 with BYOK. If you deflect 100 tickets/month, that's $1,500-2,500 saved monthly — vs $229 one-time or $29/mo.
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