LaunchChat vs Tidio
AI-first support without the live chat bloat
Tidio bundles live chat, chatbots, and email into one platform. LaunchChat focuses on doing one thing well: AI support from your docs.
功能比較
| 功能 | LaunchChat | Tidio |
|---|---|---|
| Lifetime deal | Yes — one-time payment | No |
| BYOK (Bring Your Own Key) | Yes — unlimited messages | No |
| Focus | AI support from your docs | Live chat + chatbot + email |
| RAG-powered answers | Yes — with citations | Basic AI, no RAG |
| Knowledge gap tracking | Yes — with AI-drafted suggestions | No |
| Setup complexity | 2 lines of code | Moderate — many features to configure |
| Per-seat pricing | No — flat rate | Yes — operator seats extra |
現實世界場景
LaunchChat
Purpose-built for this use case. RAG-powered answers with citations, knowledge gap tracking, $229 lifetime. No features you don't need.
Tidio
Bundles live chat, email, chatbots, and more. $29-394/mo with conversation limits. Paying for features you won't use.
LaunchChat
RAG retrieves from your actual docs. Every answer includes [Source N] citations. Configurable confidence threshold prevents hallucinations.
Tidio
Basic AI chatbot without RAG. Answers aren't grounded in your documentation. No citation system. Higher hallucination risk.
LaunchChat
$229 lifetime or $19/mo BYOK with unlimited messages. No per-seat charges. Costs don't scale with team size.
Tidio
$29-394/mo with conversation limits and per-seat add-ons. Costs increase as team and usage grow.
定價比較
LaunchChat
From $29/mo or $229 lifetime buyout. BYOK = unlimited messages.
Tidio
$29-394/mo, conversation limits, per-seat add-ons
Free
$0/mo
- 1 knowledge base
- 1 widget
- 50 messages/month
Pro
$29/mo
- 3 knowledge bases
- 3 widgets
- 3,000 messages/month
- No per-seat fees
BYOK
$19/mo
- Unlimited messages
- Any AI model
- All Pro features
Lifetime
$229 once
- Everything in Pro
- No recurring fees
- Lifetime updates
如何從 Tidio 切換
Connect your documentation
Link your docs via Notion OAuth, website crawling, or file upload. LaunchChat uses RAG for grounded answers — a significant upgrade from Tidio's basic AI chatbot.
Configure AI support settings
Set confidence thresholds, escalation email, and widget appearance. LaunchChat's focused feature set means less configuration than Tidio's multi-feature platform.
Deploy the widget
Replace Tidio's script with LaunchChat's 2-line embed. If you still need Tidio for live chat, you can run both widgets simultaneously.
為什麼獨立製作者選擇 LaunchChat
- Purpose-built for AI support — no bloated features you don't need
- RAG-powered answers with citations (Tidio uses basic AI)
- Lifetime buyout eliminates recurring costs
- No per-seat pricing surprises
誰應該切換？
Teams who specifically need AI-powered documentation support, not a full customer communication platform. If Tidio's breadth of features is overkill and you want focused, RAG-powered AI support, LaunchChat is the right choice.
常見問題解答
Should I choose LaunchChat or Tidio?
If you need AI-powered support from your documentation, LaunchChat is the better choice. If you need live chat, email marketing, and a full customer communication platform, Tidio offers more breadth.
Does LaunchChat have live chat?
LaunchChat focuses on AI-powered support with auto-escalation. When the AI can't answer, it shows an escalation form that sends the conversation to your email. For real-time live chat, Tidio is more suitable.
How does AI quality compare?
LaunchChat uses RAG (Retrieval-Augmented Generation) to ground every answer in your actual documentation with [Source N] citations. Tidio's AI chatbot uses basic pattern matching and doesn't have RAG or citation capabilities.
Is LaunchChat cheaper than Tidio?
For AI support specifically, yes. Tidio starts at $29/mo with conversation limits and per-seat add-ons. LaunchChat offers a $229 lifetime deal or $19/mo BYOK with unlimited messages and no per-seat charges.
Can I run both LaunchChat and Tidio?
Yes. Some teams use LaunchChat for AI-powered doc answers and Tidio for live chat. Both widgets can coexist on the same page without conflicts.
Does Tidio have knowledge gap tracking?
No. Tidio doesn't track unanswered questions or suggest missing documentation. LaunchChat's knowledge gap dashboard shows what content to create next, ranked by user question frequency.