Knowledge Base Chatbot
Make your knowledge base conversational
Static knowledge bases force users to search, browse, and hope they find the right article. A conversational AI chatbot gives them the exact answer instantly — in their own language.
主要功能
Natural language search
Users ask questions however they want. Semantic search understands intent, not just keywords. 'How do I cancel?' and 'stop my subscription' find the same answer.
Multi-language support
Auto-detects the user's language and responds in kind. 20+ languages supported including English, Chinese, Japanese, Korean, Spanish, French, and German.
Cited answers
Every response includes [Source N] references linking back to the original knowledge base article. Users can click through to read the full context.
Continuous improvement
Knowledge gap tracking shows you exactly what's missing from your knowledge base. AI drafts suggested articles so you can fill gaps fast.
它如何運作
Import your knowledge base
Connect Notion, crawl your existing help center URL, or upload exported articles. LaunchChat works with your existing content — no rewriting needed.
Semantic indexing
Content is chunked into ~400-token segments preserving heading hierarchy. Vector embeddings enable semantic search — 'How do I cancel?' matches your refund policy even without exact keyword overlap.
Deploy the conversational interface
Embed the widget on your help center or app. Users ask questions in natural language and get instant, cited answers instead of browsing article lists.
Fill gaps, grow coverage
The knowledge gap dashboard shows which questions your KB doesn't cover. AI drafts suggested articles. Publish them and your chatbot gets smarter on the next sync.
之前與之後
| 功能 | 使用 LaunchChat | 不使用 |
|---|---|---|
| Search method | Semantic — understands intent and synonyms | Keyword — exact match only |
| User experience | Ask a question, get the answer instantly | Browse categories, scan articles, hope for the best |
| Language support | 20+ languages, auto-detected | One language per knowledge base |
| Content gaps | Auto-tracked with frequency data | Unknown until users complain |
| Availability | 24/7, instant responses | Available but slow — users must self-serve |
為什麼團隊選擇此選項
- Natural language beats keyword search — users find answers faster
- 20+ languages without hiring multilingual support staff
- Knowledge gaps reveal what content your users actually need
- Reduce support tickets by 40-60% from day one
快速開始指南
<Script
id="launchchat-config"
strategy="afterInteractive"
dangerouslySetInnerHTML={{
__html: `window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };`
}}
/>
<Script
src="https://launchchat.dev/widget.js"
strategy="afterInteractive"
/>Uses next/script for optimal loading. Widget initializes after hydration.
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Add via theme footer or header/footer plugin.
<script>
window.NotionSupportConfig = { widgetId: 'YOUR_WIDGET_ID' };
</script>
<script src="https://launchchat.dev/widget.js" async></script>Works on any static site. Async attribute ensures non-blocking loading.
常見問題解答
Can I use my existing knowledge base?
Yes. Import from Notion, crawl your existing help center website, or upload files. LaunchChat works with your existing content — no need to rewrite anything.
How does it handle questions not in the knowledge base?
When the AI can't find a confident answer, it tells the user honestly and offers to escalate to human support. The question is logged as a knowledge gap so you can add the missing content.
How is semantic search different from keyword search?
Keyword search requires exact word matches. Semantic search understands meaning — 'How do I cancel?' matches your refund policy even if those exact words aren't in the article. This dramatically improves the hit rate.
Does it support multiple languages?
Yes. LaunchChat auto-detects the user's language and responds in kind. 20+ languages are supported including English, Chinese, Japanese, Korean, Spanish, French, German, and Portuguese.
Can I combine multiple knowledge sources?
Yes. Connect Notion, crawl websites, and upload files — all into one knowledge base. The AI searches across all sources to find the best answer.
How do I measure the impact?
The analytics dashboard tracks deflection rate (questions answered without escalation), average confidence, user satisfaction ratings, and conversation volume. Compare these against your ticket volume before and after deployment.